Poor relationships in the workplace, between boss and employees and/or among employees, can cause significant harm to your business. It can affect morale, productivity, and efficiency, which can be detrimental to your overall success. As the boss, you are the leader and employees look up to you for example. So it’s not only important to manage business processes—you should also manage employee relations and maintain good ethos in the workplace.
Having said that, here are some tips on how to manage and improve employee relations:
1. Promote cooperation among employees.
You can’t expect your employees to always want to cooperate. Some, if not most, of them will not go out of their way to help out if the task or project is not part of their job description. Therefore, you must cultivate cooperation as part of your work ethos. You need to create a supportive environment that inspires employees to rise up to the challenge and volunteer to accept more responsibilities whenever they have room on their plate.
2. Educate your employees.
When you empower your employees through education, you allow them to widen their horizons and feel more confident in exploring new terrains. Aside from helping them learn, they will also feel more important than being simple cogs in a capitalist machine. You let them know that their growth is important to you. So offer workshops, seminars, and training programs that educate your employees about certain business processes that they may not be familiar with. Not only will these opportunities enable them to grow and improve employee relations, but they are also beneficial to your business because employees will be able to apply what they learned to their projects and day-to-day tasks.
3. Keep communication lines open.
Your employees need to know that they can always come to you if they have concerns that they have to address or questions that they need to ask. They also want to be heard when they have comments, suggestions, or issues that they want to bring to light. So it’s important that you not only keep communication lines open but that you actually listen to what they have to say.
At the same time, you need to be open to your employees about changes in business processes and major business decisions that affect them directly or otherwise. This makes them feel more included, which promotes a culture where employees are more than just workers who are there to help you achieve your goals.
4. Always be fair.
In resolving conflicts, considering promotions, approving leaves and excusing absences, delegating tasks, etcetera, you should always be a fair judge. Your employees are not there for the bottomline. They are human beings who have relationships and lives outside of work. Plus, they might be truly passionate about what they do. They might really want to help you and your business become successful.
To recap, you should promote cooperation, educate your employees, keep communication lines open, and always be fair. These four tenets should be the cornerstone of how you manage employee relations so you can improve relationships in the workplace.